Cancellation Timeline
Refund Schedule:
- 60+ days before event: 100% refund minus processing fees
- 30-59 days before event: 75% refund
- 15-29 days before event: 50% refund
- Less than 15 days: No refund
Processing Fees
All refunds are subject to a processing fee of $50 USD to cover administrative and payment processing costs.
Event Cancellation by Organizers
If CSAIexpo is cancelled by the organizers:
- Full refund including all fees will be provided
- Refunds will be processed within 30 business days
- Alternative event dates may be offered with option to transfer registration
Force Majeure
In case of events beyond our control (natural disasters, government restrictions, etc.), we will work with attendees to provide:
- Virtual event access when possible
- Credit towards future events
- Partial refunds based on circumstances
Transfer Policy
Registration transfers to another person are allowed up to 30 days before the event with a $25 administrative fee.
How to Request a Refund
- Email your refund request to team@csaiexpo.com
- Include your registration confirmation number
- Specify the reason for cancellation
- Allow 10-15 business days for processing